Think of the Helix Support Center as your spawn point for everything Helix Rigz. From first-time PC builders to experienced gamers checking the loot (our policies), it's where you find all the info you need. Explore beginner guides, shipping details, privacy and refund policies, and warranty info everything designed to keep your rig running at max XP. No cheat codes required, just tips and guidance to level up your gaming experience!
Orders usually ship within 7–10 days. You may receive your rig earlier if your parts are in stock, or it could take slightly longer for rare components.
You’ll receive a tracking link via email once your build leaves our lab.
Yes. Every Helix Rigz system is packed in shock-proof custom foam and double boxed for full protection.
Currently, express delivery depends on component availability — contact support for specific timelines.
Choose your parts on our configurator, confirm your build, and checkout securely on our site.
We accept UPI, Debit/Credit Cards, Net Banking, EMI, and Razorpay payments.
Changes are possible only before we start assembling your system — contact support within 24 hours.
100%. All payments are processed through Razorpay’s PCI DSS–compliant gateway.
Custom builds are non-refundable once payment is made, since every rig is built specifically for you.
Refunds are only processed if there’s damage, defect, or an error from our end.
Contact us within 48 hours with photos/videos of the packaging and issue. We’ll resolve it immediately.
All components come with brand warranty (1–5 years depending on the part). Helix Rigz also provides free labor/service support for 1 year after purchase.
Accidental damage, unauthorized modification, or third-party tampering voids the warranty.
Email support@helixrigz.com with your invoice and issue details. We’ll guide you step-by-step.
